ITSM Important Questions For NOV 17

SECTION – A: INFORMATION TECHNOLOGY Important questions

Define the following briefly: ( 1 marks )
XBRL
OLAP
Virtual Memory
Firewall
Multiplexer
SSH Protocol
SFTP
Network virtualization
Expert System
Electronic purses
Instruction Set Architecture
Bluetooth
Micro Architecture
Gateway
Repeater
NIC (Network Interface Card)
Protocol
SSL Protocol
HTTPS
Android
TQM
Six Sigma
SaaS model
Groupware
VPN
Bandwidth
Radio waves
OAS (Office Automation System)
. Differentiate between the following: (2 marks)

Client –Server Network and Peer-to- Peer Network
Ring Network and Star Network
Asynchronous and Synchronous Data Transmission
Data Flow Diagrams and Flowchart
Manual Information Processing Cycle and Computerized Information Processing Cycle
Tacit Knowledge and Explicit Knowledge
Hardware Encryption and Software Encryption
Complex Instruction Set Computer (CISC) and Reduced Instruction Set Computer (RISC)
Infrastructure as a Service (IaaS) and Software as a Service (SaaS)
Guided Media and Unguided Media.
. Write short note on the following: ( 2 marks )

BPM Life cycle
TCP/IP
Mesh Topology
Artificial Intelligence
Mobile Commerce
Grid Computing
Cloud computing architecture
Value Chain Automation
Intranet
BPR
ACID test
AIS
BPA
BPMS
CBS (CORE Banking System)
Question :- ( 3 or 4 marks )

Discuss the different cycles of an Account Business Process Management.
Define Controls and discuss their objectives and importance in Business Process Automation.
Explain different types of relationships in Entity-Relationship Model with suitable examples.
Discuss some success factors of BPR.
What do you understand by Internetwork Processors? Discuss some of them, in brief.
What do you understand by the term “Information System”? Discuss its components.
Discuss Business Intelligence and its tools.
Discuss the steps involved in implementing Business Process Automation.
Discuss Information System Life Cycle in detail.
What do you understand by the term Database Management System? Discuss its advantages and Disadvantages.
What is Transmission Media? Discuss its various types.
Define Threat. What are various threats to a computer network’s security?
Define Cloud Computing. What are the different types of clouds in a Cloud Computing Environment.
Discuss Service models of Cloud Computing.
What are the three critical pillars of Business process Automation (BPA)? (HINT:- Integration, Orchestration, Automation)
What is a Database Model? Discuss its various types.
What is Mobile Computing? What are the three major concerns related to mobile computing?
What is an Operating System ? Discuss various activities it performs.
Explain the OSI Model of communication in details.
Discuss Encryption Model in computer network.
Discuss FCAPS MODEL OF network management.
How can client computers be classified? ( HINT:- Fat, Thin, Hybrid client)
Discuss the common Switching Techniques used in computer networking.
Discuss strategic capabilities of Internet along with their business applications.
Define E-commerce. Discuss its benefits and risks involved.
What are the major control objectives in BPA ?
Discuss the steps involve in BPA.
Discuss Application controls and Boundary control in detail.
Briefly explain Grid computing. What are possible reasons of using grid computing.
Discuss some of the applications that help enterprise to achieve BPA.
List out different types of delivery channels through which information is delivered to the user.
What are the major reasons for failure of BPMS ?


ITSM Important Questions For NOV 16

SECTION – B: STRATEGIC MANAGEMENT

SHORT NOTE:-

PESTLE Analysis
Kieretsus
Strategic group mapping
Portfolio Analysis
Balance Score Card Approach
Best Cost Provider Strategy
Six Sigma
Benchmarking
TQM
Core Competencies
Network Structure
SCM
Marketing Mix
Ansoff’s Product Market Growth Matrix.
BCG Matrix

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